Skip to contentAt Dukhoon Raqiya, we are committed to delivering your orders quickly and safely to ensure the best shopping experience.
1. Order Processing Time
- Orders are processed within 1–2 business days from the date of payment confirmation.
- Orders placed during public holidays or after working hours will be processed on the next business day.
2. Delivery Time
- Within the UAE: Delivery usually takes 2–5 business days.
- For other regions: Delivery time may vary depending on the shipping company and destination.
3. Shipping Fees
- Shipping fees are calculated at checkout and vary based on the destination and order weight.
- We may offer free shipping promotions for orders exceeding a certain value (announced on the website).
4. Order Tracking
- Once your order has been shipped, you will receive an email or SMS with tracking details (if available).
5. Shipping Responsibility
- Dukhoon Raqiya is not responsible for delays caused by shipping companies or circumstances beyond our control.
- If an order cannot be delivered due to incorrect delivery details provided by the customer, the customer will bear additional shipping costs for resending the order.
6. Contact Us
For any inquiries related to shipping or order tracking, please contact us via:
📧 Email: info@dukhonraqia.com
📞 Phone: 0568918176
