{"id":1467,"date":"2025-09-27T17:43:34","date_gmt":"2025-09-27T17:43:34","guid":{"rendered":"https:\/\/dukhonraqia.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84\/"},"modified":"2025-10-19T10:33:33","modified_gmt":"2025-10-19T10:33:33","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84","status":"publish","type":"page","link":"https:\/\/dukhonraqia.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84\/","title":{"rendered":"Return &amp; Exchange Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Return and Exchange Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Dukhoon Raqiya<\/strong>, we are always committed to customer satisfaction and delivering high-quality products.<br>In case of any issue, we offer a flexible return and exchange policy under the following conditions:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Return and Exchange Conditions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Requests for return or exchange must be submitted within <strong>7 days<\/strong> of receiving the order.<\/li>\n\n\n\n<li>The product must be in its <strong>original condition<\/strong>, unused, and in the <strong>original packaging<\/strong>.<\/li>\n\n\n\n<li>Products that have been opened or used (such as perfumes or opened incense) <strong>cannot be returned or exchanged<\/strong> to ensure quality and hygiene.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Damaged or Incorrect Products<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you receive a damaged or incorrect product, we take full responsibility and will replace the item or refund its value <strong>at no additional cost<\/strong>.<\/li>\n\n\n\n<li>A photo of the damaged item must be sent within <strong>24 hours<\/strong> of receiving the order.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Return Process<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive the product and complete the quality check, the refund will be processed within <strong>7\u201314 business days<\/strong> through the same payment method used.<\/li>\n\n\n\n<li>In some cases, the customer may bear the <strong>return shipping cost<\/strong> (except for damaged or incorrect products).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Exchange<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products can be exchanged for another item of equal or higher value (with payment of the difference if applicable).<\/li>\n\n\n\n<li>The same return conditions apply to exchange requests.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. How to Submit a Request<\/strong><br>To complete the return or exchange process, please contact us via:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong>Email:<\/strong> <a>info@dukhonraqia.com<\/a><br>\ud83d\udcde <strong>Phone:<\/strong> 0568918176<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return and Exchange Policy At Dukhoon Raqiya, we are always committed to customer satisfaction and delivering high-quality products.In case of any issue, we offer a flexible return and exchange policy under the following conditions: 1. Return and Exchange Conditions 2. Damaged or Incorrect Products 3. Return Process 4. Exchange 5. How to Submit a RequestTo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1467","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dukhonraqia.com\/en\/wp-json\/wp\/v2\/pages\/1467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dukhonraqia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dukhonraqia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dukhonraqia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dukhonraqia.com\/en\/wp-json\/wp\/v2\/comments?post=1467"}],"version-history":[{"count":1,"href":"https:\/\/dukhonraqia.com\/en\/wp-json\/wp\/v2\/pages\/1467\/revisions"}],"predecessor-version":[{"id":1474,"href":"https:\/\/dukhonraqia.com\/en\/wp-json\/wp\/v2\/pages\/1467\/revisions\/1474"}],"wp:attachment":[{"href":"https:\/\/dukhonraqia.com\/en\/wp-json\/wp\/v2\/media?parent=1467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}